ABOUT
INSURANCE & QUALITY
Your Trusted Local Birmingham and Solihull Removals Company
Ryans Removals have a full range of Insurances in place to cover all relevant aspects of our Business including protection for your goods
We hold public liability insurance to protect against any damages to your premises for both domestic & commercial removals as well as providing an option to protect your goods in transit and storage with MoveProtect and StoreProtect providing customers with peace of mind that they are in safe hands.
We are able to protect your goods whilst in our care with MoveProtect and StoreProtect. The protection these options provide means we agree to accept liability for any damage that may occur from the moment the goods enter Ryan’s Removals care, custody and control until final destination.
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Furniture & Home Improvement Ombudsman
Ryans Removals adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by The Furniture & Home Improvement Ombudsman.
The Furniture & Home Improvement Ombudsman, Premier House, First Floor, 1-5 Argyle Way, Stevenage, Hertfordshire, SG1 2AD. Tel: 0333 241 320.
Advanced Payment Guarantee (APG) Scheme
The Advanced Payment Guarantee Scheme is in place to protect your advanced payment made to us (such as your move deposit), in the event that Ryans Removals should go into financial difficulty prior to completing your removal or storage contract.
BAR British Association of Removers
Take the risk out of moving home with: 150% cash-back guarantee against cancellation, Free Conciliation service & Approved by Trading Standards.
The BAR Code of Practice
The British Association of Removers Code of Practice is the only code in the moving industry that’s approved and monitored by the Chartered Trading Standards Institute.
All BAR members abide by the Code that dictates the standard of service you will receive, the quality of the materials used, the standards of vehicles and warehouses, staff training requirements and what will happen if something goes wrong.
Most importantly the Code requires that all BAR moving companies have to deal with you in a courteous and sympathetic way at all times.
Our Key Commitments to You
We promise to act fairly and reasonably with you and uphold all the standards contained in the Code.
- To make sure that our advertising and promotional literature is clear and not misleading.
- To provide you with a clear description, price and timetable for the work carried out.
- To offer insurance or other protection options.
- To explain clearly our liability for loss or damage, the time limit for making claims, and cancellation/postponement rights and changes.
- To provide staff who are courteous, competent and committed to providing a high standard of service.
- To deal quickly and sympathetically with things that go wrong.
- To publicise this Code, have copies freely available and make sure our staff are trained to put into practice.
Financial Protection
If the cancellation occurs more than 10 working days before the agreed date for the work, a refund of 100% of all monies paid.
If the cancellation occurs within 10 working days or less before the agreed date for the work, a refund of 150% of all monies paid with the exception of any VAT or insurance charge that exceeds that shown on the original removal quotation.
OR
If monies have not been paid, the Member shall pay all reasonable costs incurred by the Customer as a direct result of the cancellation
If Something Goes Wrong
BAR takes all customer complaints involving its Members seriously so whilst the Association continues to regulate Members in line with membership Criteria and the CTSI Approved Code of Practice, there is also an alternative dispute resolution procedure in place that is operated by an external, independent body.
If you have a complaint about our services we will try to resolve it fairly, quickly and efficiently. If we cant settle your complaint to your satisfaction you may refer it to BAR. BAR takes all customer complaints involving its Members seriously so whilst the Association continues to regulate Members in line with membership Criteria and the CTSI Approved Code of Practice, there is also an alternative dispute resolution procedure in place that is operated by an external, independent body.
